Return and exchange policy

In order to protect the rights and interests of consumers, if you have any doubts about the goods you receive, please receive the goods first and contact us as soon as possible for follow-up processing. Be sure to keep the packaging new and complete, and keep the goods, accessories, packaging, and all The accompanying documents or information and gifts must be complete, otherwise returns will not be accepted.


[Related Rules for Returns and Exchanges]

  • In accordance with the provisions of the Consumer Protection Act, online purchases are entitled to a 7-day appreciation period (counted from the date of arrival, including holidays). In accordance with the Consumer Protection Law, consumers enjoy the rights of a 7-day appreciation period. The appreciation period is not a trial period. During the appreciation period, if you want to return or exchange products due to personal factors, and the products meet the following conditions, you are eligible for the return and exchange service:
  1. Purchase products from the official website
  2. Product packaging intact and unopened
  3. The product has not exceeded the 7-day viewing period
  • After Vet Lao Han receives the return, it will take 5 to 7 working days to confirm that the returned goods and refund information are correct, and then proceed with the refund procedure within 20 working days. If the returned goods are abnormal or the refund information is not fully provided, the refund will be processed. The payment process may take longer than the originally scheduled 20 working days.
  • Veterinarian Lao Han will retain the rights to change, modify, cancel, etc. the above-mentioned return and exchange regulations.
【Warm reminder】
  • The coupons that have been used are no longer valid after the checkout is completed, and the coupons cannot be retrieved after the return request is accepted. Please forgive me.
  • When you submit the return application form, you agree to our return principles and accept our handling of invoice invalidation and related follow-up processing matters on your behalf.